TT3 Group (Pty) Ltd:  Terms and Conditions of Trade

This is the website of TT3 Group (PTY) Ltd (TT3) and by using this website you understand and agree that TT3, its directors and employees shall at no time be liable for any direct, indirect, consequential or special liability arising out of or in any related to your use of our website.

Upon booking in your device, a hard copy or electronic copy of these Terms and Conditions (T&C) is available on request. By using our services, it is your responsibility to familiarise yourself with our T&Cs whether specified below or otherwise. If you are unsure of our processes and procedure you should contact us timeously at:

TT3 Repairs Port Elizabeth/Gqeberha:

000 000 0000

TT3 Repairs Randburg:

000 000 0000

The Protection of Personal Information Act (POPIA)

As an IT vendor, TT3 fully complies with POPIA and as such do not compromise customers’ personal data.

Repair agreement

This agreement shall commence from the time TT3 takes possession of the device at our respective business premises until such time as the device has been repaired (or otherwise), payment due has been received by TT3 and the device handed over or otherwise dispatched to the customer.

Once the device leaves our premises, we are relieved of our responsibility toward the condition of the device.

In cases where a device is collected/delivered by a third party (such as a courier service), please see the paragraph “Third party collection/delivery” elsewhere in this document.

Repairs

TT3 shall make all reasonable effort to repair your device, subject to availability of parts, and on condition that the device is repairable.

Any timeframe given to you upon receipt and assessment of the device is an estimate only and not an obligation on the part of TT3. Reasonable delays can be expected should parts need to be sourced either locally or abroad, or extensive testing needs to be undertaken to identify the origin of the fault the device displays.

We shall use authorised technicians and original parts on all Samsung, LG and Huawei devices, and Original Equipment Manufacturer (OEM) or high-quality compatible parts on xxx and xxx devices.

We shall require a passcode for the device in order to check the functionality of the device post repair (please see the paragraph “POPIA” elsewhere in this document). Should you prefer to not supply a passcode, nor remove any lock codes prior to booking in the device, we can proceed with the repair, but no warranty will be applicable.

Any data that stored on the device is your responsibility and TT3 accepts no liability for loss or corruption however caused. It is recommended that you back-up all data stored on the device prior to booking in.

Upon request, TT3 can provide a back-up service. Such a service is subject to a fee of Rxxx labour plus the cost of a USB flash drive, if applicable.

Accessories such as sim/memory cards, charger, charging cable, protective cover, original box, purchase receipt etcetera, must not be booked in with the damaged device. TT3 will take care to keep such items safe but you will have no recourse should any of it get damaged or lost.

Screen protectors will be removed during the repair process and will not be replaced by TT3.

Sim/memory card trays, battery and s-pen/stylus should accompany the device in order to check the functionality and fit thereof post repair.

Any assistance in setting up a device, assisting with installing application programmes, emails etc, will be charged for at a cost of Rxx per device or Rxx per 30 minutes spent doing so.

Please note that the use of our services might possibly void the manufacturer’s warranty of your device. You are obliged to inform us timeously if a manufacturer’s warranty is still in place on your device. TT3 is authorised by manufacturers of certain makes and models to perform in-warranty repairs.  If your device is not covered by TT3’s manufacturer’s authorisation, you are urged to take your device to such manufacturer’s outlet.

Liquid damage

We do not guarantee successful repairs on devices that has been exposed to moisture of any kind. Opening a device that has been exposed to liquid in any way often leads to further irreparable damage and unforeseen issues may arise that is beyond TT3’s control. Long-term success on a repair cannot be guaranteed and therefore repairs on liquid damaged devices carries no warranty.

Warranty

TT3 offers a six-month warranty on parts used, and workmanship. The warranty period commences on the date the device leaves our premises, either collected in person or by a third party.

A device is covered by the warranty only in the case of re-occurrence of the original fault, or faults that can reasonably be attributed to the repair performed.

Should a device have been opened by anyone other than TT3 during the warranty period, the warranty will be void.

Should new damage to the device have occurred, the warranty will be void, regardless of whether the complaint on repairs were valid or not.

The warranty only applies to a device identified by a unique IMEI, serial number or specific customer. Should ownership of the device change, the warranty will not be honoured.

Should any damage be caused by TT3 during the repair process, such damage will be repaired at TT3’s own cost. Should such damage caused by TT3 render the device unrepairable, TT3 will replace your device with a fully functional unit of equal value.

Cost

We will upon assessment of the device issue you with a cost estimate listing the parts that need replacement and/or repair. Should additional issues arise during the repair process that was not noticed at the initial assessment, you will be informed. Should such additional issues be crucial to a successful repair, and you do not give us approval to proceed with such additional repairs, the warranty may or may not be in jeopardy.

Collection and dispatch

We shall notify you by either email or phone that your device has been repaired. After full payment of the issued invoice the device may be collected from our premises in person or authorised proxy. In the event a device is dispatched via a courier service, you are referred to the paragraph “Third party collection/delivery” elsewhere in this document. A device will not be dispatched via a courier service unless the date and physical address of delivery has been confirmed by you.

We shall undertake reasonable measures to inform you that the device is ready for collection or dispatch. If no contact could be made with you for a holding period of xxx months, all data on the device could be wiped and the device could be sold, unrepaired or salvaged at TT3’s discretion. We are under no obligation to store the device in any shape or form after the xxx-month holding period has expired.

Third party collection/delivery

TT3 contracts reputable courier services of long-standing excellent reputation. Upon request, TT3 will provide you with a copy of the waybill relating to the collection/delivery of your device as well as the cost involved.

There is no cost involved for customers using TT3 as a repair centre on reference by their insurance carrier.

Every care will be taken to facilitate a successful collection/delivery, however, TT3 is not liable for any loss, damage, delay or subsequent repercussions that might ensue.

TT3 solely acts in the capacity of intermediary.

Customers must familiarise themselves with the terms and conditions of the relevant courier service being contracted by TT3.

You may request a specific date and physical address of collection/delivery. TT3 cannot guarantee specific times of collection/delivery on the requested date.

You are responsible of ensuring that yourself or a responsible person is present at the specified physical address during the requested collection/delivery date.

Insurance customers

Upon booking in your device, you must know the claim number assigned to you by your insurer as well as the dedicated insurance advisor assigned to your claim.

Failure to provide TT3 with either or both will result in delays in processing your claim in accordance with the protocols agreed upon between TT3 and your insurance carrier.

You may collect/deliver your device to or from our premises in person or by proxy or request from us to arrange collection/delivery via a courier service (please refer to the paragraph “Third party collection/delivery” elsewhere in this document).

Upon completion of the repair to your device, an excess invoice, if applicable, will be sent to you.

TT3 will not release the device for collection or dispatch until proof of payment of the excess has been received. Proof of payment must be received by TT3 before 14:30 on any given business day in order to timeously dispatch the unit that same day.

General

An assessment fee of Rxx is payable at the time of booking in the device for all out of manufacturer’s warranty devices. The fee will be deducted from the repair invoice except in cases where the device was not repairable.

TT3 will not be held liable for any loss incurred as a result of robbery or forced entry at our premises or while the device is in transit.

All customers must provide provide TT3 with a physical address whether you collect/deliver the device in person or not. The address and customer details stated on this booking-in form will be used as the domicilium citandi et executandi for any possible legal correspondence between TT3 and the customer.

The customer and/or his/her proxy indemnifies TT3 from and against any, and all liabilities, costs, demands, cause of action, damages and expenses arising in any way relating to the customer/proxy’s breach of any of the provisions of above terms.